Independent tool for TikTok Shop sellers · your data, your money
Every payout is the end of a chain: referral fees, refund admin fees, shipping adjustments, co-funded discounts, creator commissions. ShopProof re-computes that chain for every order in your last 90 days against TikTok's published fee policy, and flags every charge that doesn't match, with the order-level evidence to dispute it.
Sellers have publicly documented $472 in retroactive shipping charges on orders settled months earlier, 108 duplicate shipping charges on one shop (refunded in full, but only after weeks of disputing with a hand-built spreadsheet), and adjustments that match no invoice. On Amazon, auditing exactly this is an entire industry. Nobody has built it properly for TikTok Shop.
Audit report, last 90 days · preview
| Check | Orders | Finding | Recoverable |
| Shipping charged twice | 14 | duplicate label charges on settled orders | $96.40 |
| Refund without return | 6 | refunded to buyer, item never scanned back | $212.55 |
| Referral fee vs policy | 1,204 | all match the published 6% formula | - |
| Retroactive adjustments | 9 | charges landed 4+ months after settlement | $183.20 |
Every flagged line comes with order IDs, tracking scans and settlement rows, the evidence pack format that has actually gotten sellers refunded.
TikTok doesn't audit itself for you. If you don't look, the money stays gone. And there are filing windows, so old losses expire.
Duplicate label charges, retroactive "shipping adjustments" that match no carrier invoice, refund admin fees applied wrong. Buried across thousands of settlement rows where no human ever looks.
ShopProof: every fee re-computed against the published fee policy, per order.
Auto-approved refunds on packages that tracking shows delivered, or signed for. Returns refunded with nothing scanned back. Each one is small; across a quarter they're your margin.
ShopProof: refunds cross-checked against tracking scans and return receipts.
The number that lands in the bank never quite matches the settlement report once commissions, co-funded discounts and adjustments stack up. Most sellers give up and trust the platform's math.
ShopProof: bank-to-settlement-to-order reconciliation, down to the cent.
The other half of ShopProof: account-health monitoring and appeal evidence for live shops, because the biggest payout problem of all is the one that starts with a violation. See ShopProof Guard →
Free founding audit → founding plan
$0
first audit · then $99/first year
The 90-day audit is free. If we find nothing, you've confirmed your settlements are clean and you owe nothing. Continue with monthly audits + payout reconciliation for $99/first year (then $49/mo), price locked. Agencies & bookkeepers: $999/first year for up to 10 client shops (then $199/mo), audits included.
Recovery concierge
20%
of what's recovered, only if it is
We assemble every dispute and chase them to resolution with you. No recovery, no fee, and no subscription needed: this path includes the audits.
More than 10 client shops, or you want the audit engine white-labeled: mention it in the form.
No card, no account access. We email you the export steps within a day.
Not for the audit. You export your own settlement and order files from Seller Center (we send exact steps) and upload them to us. Later, the continuous plan connects through TikTok Shop's official Partner API with read-only finance and order scopes, authorized by you and revocable by you. We never ask for your Seller Center login.
Yes. These are your own transactions, and TikTok Shop's own policies define the fees and provide the dispute process. ShopProof finds the discrepancies and builds the evidence; disputes are filed through the normal Seller Center process, by you (or with you, on the concierge plan). No automation of TikTok's systems, no ToS games.
Then you've learned your settlements are clean, which is genuinely worth knowing, and you pay nothing. We publish our find-rate as we go. We'd rather tell you "you're fine" than invent findings; the concierge fee only ever applies to money actually recovered.
On Amazon, where marketplace-error auditing is a mature industry, typical recovery audits surface around 1–3% of revenue. TikTok Shop is younger and messier. Sellers have publicly documented duplicate shipping charges, retroactive adjustments, and refunds on delivered packages. We'll tell you honestly what we find on your shop; that's the point of the free audit.
Documented cases say yes, when the evidence is order-level and persistent. The best-known public case (108 duplicate shipping charges) was refunded in full after the seller assembled exactly the kind of spreadsheet we generate. First-line support often rejects vague disputes; order IDs, tracking scans and policy citations are what get through. There are filing windows, so waiting costs money.
No. ShopProof is an independent product. TikTok and TikTok Shop are trademarks of their respective owners; this site and product are not affiliated with, or endorsed by, TikTok or ByteDance.
Free founding audits run now, by hand, on real data. That's the point of founding spots. The continuous product (official API connection, monthly audits, reconciliation dashboard) ships to founding customers in waitlist order.